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Privacy Policy
Last updated: 15/09/2025
At Electrical Wholesaler (operated by Tan Sales (London) Ltd), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information, and your rights under the UK General Data Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who are we
- Controller: Tan Sales (London) Ltd
- Trading as: Electrical Wholesaler
- Company Number: 1666847
- Registered Address: Kimberley House, 31 Burnt Oak Broadway, Edgware, Middlesex, HA8 5LD
- Email: sales@electricalwholesaler.co.uk
- Telephone: 020 8920 4181
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.
2. What personal data we collect
We may collect the following types of personal data:
- Identity Data - name, title.
- Contact Data - billing and delivery address, email addresses, telephone number.
- Transaction Data - details for payments and orders you place.
- Technical Data - IP address, browser type, login data, cookies, and analytics information.
- Marketing & Communication Data - your preferences for receiving marketing and newsletters.
We do not knowingly collect information from children under 16.
3. How we collect your data
- Directly from you (e.g. when you create an account, place an order, contact us).
- Automatically via our website (cookies, analytics).
- From third-party service providers (e.g. payment processors, delivery services).
4. Why we use your personal data (Purposes & Lawful Bases)
| Purpose | Lawful Basis |
| To process and deliver your orders | Performance of a contract |
| To manage payments, fees and charges | Performance of a contract |
| To manage our relationship with you (updates, responding to queries) | Legitimate interests / contract |
| To send marketing communications (email, SMS, offers) | Consent (you may withdraw at any time) |
| To improve our website, services, and user experience | Legitimate interests |
| To comply with legal or regulatory obligations (e.g. fraud prevention) | Legal obligation |
5. Who we share your data with
We only share your personal data with trusted third parties, including:
- Payment processors (Stripe, PayPal).
- Delivery/courier companies (Royal Mail/Van).
- IT, hosting, and website support providers.
- Professional advisers (lawyers, accountants).
- Regulators and law enforcement, where required by law.
We ensure that all third parties respect your privacy amd act only under our instructions.
6. International transfers
Your data may be transferred outside the UK. Whenever this happens, we ensure appropriate safeguards are in place, such as:
- Adequacy decisions by the UK Government, or
- UK International Data Transfer Agreements (IDTA) or Standard Contractural Clauses (SCCs).
7. Data retention
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including:
- Orders and invoices - 7 years (for tax and accounting compliance).
- Customer account information - until you close your account or request deletion.
- Marketing data - until you withdraw consent or opt out.
8. Your Rights
You have the following rights under the UK GDPR:
- Access - request a copy of your personal data.
- Rectification - request correction of inaccurate or incomplete data.
- Erasure - request deletion of your personal data ("right to be forgotten").
- Restriction - request restriction of processing in certain circumstances.
- Objection - object to processing based on legitimate interests or direct marketing.
- Portability - request transfer of your data.
- Withdraw consent - where processing is based on consent (e.g. marketing).
To exercise your rights, contact us at sales@electricalwholesaler.co.uk
9. Complaints
If you are unhappy with how we handle your data, please contact us first so we can resolve it. You also have the right to complain to the UK supervisory authority:
Information Commissioner's Office (ICO)
Website: www.ico.org.uk
Helpline: 0303 123 1113
10. Cookies
We use cookies and similar technologies to improve your browsing experience and analyse site traffic. For more information, please see our Cookie Policy.
11. Security
We use technical and organisational measures (e.g. SSL encryption, access controls, firewalls) to protect your data. However, no online service is 100% secure, so please take care with your information.
12. Changes to this Privacy Policy
We may update this policy for time to time. Any updates will be posted on this page with a revised "last updated" date.